How This Role Fits into the Company:

Our company provides ongoing website support to clients, primarily through our sub-division WPSapphire. A select number of clients stay with Alchemy + Aim as key accounts. This position would work within both support divisions to provide excellent care for our clients and their website needs.

The Basics of the Account Specialist Position:

+ You’d be overseeing all technical support requests/projects and working with other team members to allocate resources for requests.

+ You’d be directly communicating with clients and helping them to clearly articulate their requests and projects. You would be communicating about timelines and costs, as well as explaining why some choices are made or not made.

+ You’d be coordinating all scheduling and timelines for projects.

+ You’d be responsible for keeping requests/projects on schedule, on scope, and on budget.

+ You’d deal with any escalated client issues.

+ You’d be preparing regular reports and documents to help streamline processes and improve communication.

+ You’d be supporting our technical team by making small content changes on websites.

This position is a part-time contractor position, expected to be 15-20 hours per week.

SKILLS AND EXPERIENCE YOU NEED:

• Project planning and scheduling
• Budgeting and financial management
• Quality management
• Scope management
• Resource allocation and management
• Technical proficiency in WordPress and at least 2 years working with a website or marketing agency that did website projects
• Ideally, some experience with website development and/or design
• Flexible and able to balance multiple tasks
• Close attention to detail
• Can prioritize projects and requests
• Considers bigger picture and broader impact of requests
• Ability to see what’s missing
• Comfortable working virtually

POSITION BENEFITS:

• You can work from anywhere. No moving involved. If you’re happy where you are, stay there. If you’re unhappy, move somewhere new. This position will go with you. (If you want to spend a month working from the Italian countryside or in a Scottish pub, more power to you.)
• You are part of a team of awesome people. We want everyone to have a voice and participate in our development and growth.
• We encourage you to try new things. It’s all about co-creation. So if you have other skills you want to share with clients, or skills you want to develop, that’s something we can definitely discuss once the major components of the position are moving smoothly.
• You get to prioritize your life. Work is meant to support your life, so we want you be able to make dance recitals, care for family members, be there for friends. (Of course, that requires clear communication with our team.)

are you the right fit?

This position IS for you if:

• You have strong customer service and communication skills.
• You are empathetic and patient. You can demonstrate kindness and patience with clients who are not tech savvy.
• You pay close attention to details. You strive to consistently ensure accuracy when writing technical requirements and investigating client issues.
• You understand the importance of being on time and consistently showing up for work in a remote setting.
• You are self-manage and take initiative with projects, thriving on accountability.
• You are collaborative and coordinate people well.
• You are a problem solver. When an issue arises, you work with team members to devise the best solution, bringing to the table ideas and suggestions and explaining the why behind your recommendations.
• You are confident managing multiple requests/projects at once.
• You are a strategic thinker, looking at the big picture of every project while still attending to the details and identifying anything that may be missing to make the project successful.
• You are a clear and effective communicator. You know how to present an idea or information in a way that’s easy for others to understand and take action.
• You are friendly and believe the best businesses operate with big hearts and kind words.
• You can adapt to situations as they arise.
• You love following a system, but also help improve the system where needed.
• You know how to manage relationships and expectations with team members and clients.
• You seek to create collaboration and partnerships with everyone you work with, rather than view yourself as “in charge”.
• You are adaptable and humble. You’re willing to explore new ideas and ways of working with other team members.
• You take radical responsibility for your actions. You will be a leader in this company, and should be willing to own everything you do.
• You love people. Our clients are family and we take good care of them.
• You are looking for a long-term position.
• You are a bit quirky. (We are too.)

This position IS NOT for you if:

• You are repeatedly late executing tasks.
• You look for ways to blame other people or circumstances when things go wrong.
• You dislike or have problems with regular communication.
• You believe your way is always the right way.
• You often miss details.
• You don’t know what WordPress is, or have never worked on a website.

While this position is remote, we are looking for a candidate in North America or Europe who would be available during our standard operating hours (9am-5pm EST).

how to apply

We want a superstar to join our team, someone who we can trust to get the job done right and be a team player. If you think that’s you, we want to hear from you.

Make sure this job is the right fit for you, and make sure you’re the right fit for this job.

Check out our portfolio to see the type of projects we work on. If you’re interested in applying please complete the form below (this will get it to the right person the fastest). Make sure to have
a cover letter and in it include the following:

1. What has been your favorite past position and why?
2. What makes you qualified for this position?
3. What about this position or this company is appealing to you?
4. What are your two superpowers?
5. What is your hourly rate?

(We love good cover letters. Make sure you address ALL five items above to qualify for the next step in the interview process.)

Qualified candidates will be contacted to schedule a call.

Please do not call us. We like our processes, particularly our application process.